Payment Policy

Customer Guide: About Credit/Debit Card

For clarity, we do not store complete card numbers or card security codes. Credit and debit card payments are handled through Shopify and authorized payment providers using encrypted payment flows.

Customer Guide: Taxes

For clarity, applicable sales, use, and similar taxes are calculated and collected when required by law. No fixed tax exemption is promised, and the amount shown at checkout depends on the order and applicable rules.

Customer Guide: Billing Accuracy

For clarity, if a payment is declined, the customer should verify the submitted details or contact the issuing bank. Customers of our store are responsible for accurate cardholder, billing, and contact information.

Customer Guide: Authorization and Verification

For clarity, a card issuer may approve, decline, or place a temporary authorization hold on a transaction and may request additional verification. We may review or cancel an order when authorization fails or a material fraud risk is identified.

Customer Guide: Currency and Accepted Cards

For clarity, supported card brands include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover; the methods made available for an individual order are displayed at checkout. All checkout prices and charges are stated in U.S. dollars (USD).

Customer Guide: Refunds to the Original Method

For clarity, after an eligible return is received, inspected, and approved, the refund is issued to the original payment method within 5–10 business days. The financial institution may take additional time to post the credit.

Store and Support Details

Brand or store name: Owala
Contact email: Support@owilloa.shop
Telephone: 6467174747
Physical and default return address: 954 N Davidson St, Charlotte, North Carolina, 28206, United States
Business name: Owala